Financial Ombudsman Endowment Complaints Endowment Compensation

Endowment

We should be able to help you sell your endowment policy for more than its surrender value. We are specialists in selling endowments in the UK, so you know you have carefully selected experts in the UK finding buyers for your endowment policy. If you surrender an endowment policy you may have to accept significantly less than you can get elsewhere. We should be able to help you get better value on your endowment policy.

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Endowment

Endowment Complaints Financial Ombudsman

The Financial Ombudsman Service is an impartial industry body that resolves disputes between financial companies and their customers. Endowment complaints are commonly considered by the service, although it can take many months to hear complaints, respond, and encourage a resolution. Endowment owners are free to decline decisions made by the Financial Ombudsman Service.

There is no automatic compensation for poorly performing endowment policies but you may be able to receive a degree of compensation if your policy was actually mis-sold. Endowments are linked to long-term investments and the markets can falter and produce disappointing returns.

But if you feel your endowment has been mis-sold then the first step is to contact the issuing company and file a complaint with it. If it hasn’t resolved your complaint within eight weeks or if you're dissatisfied with how it has responded to your complaint, you can contact the Financial Ombudsman Service. This can clarify the rules or restrictions that may apply in your own individual complaint case.

The Financial Services Compensation Scheme (FSCS), an independent organization created under the Financial Services & Markets Act 2000, is the UK’s compensation fund of last resort for customers of endowment compensation claims.